Update your card and download invoices

This is for account admins who need to change the card on file or get a copy of an invoice.

Open Settings

Select Settings in the sidebar.

Open Billing

Under Account, select Billing.

Add the new card

Under Payment methods, select Add a card, enter the card details and select Save this card. Adding a card charges nothing.

Make it the default

Next to the new card, select Make default. The default card is the one your plan and extra screenings are charged to.

Remove the old card

Next to the old card, select Remove.

I don't see Billing

Cards and plan changes are for account admins. Ask an admin on your account.

I can't remove a card

While your plan is active, Orbit keeps the card the plan is charged to. Add a new card and make it the default first, then remove the old one.

The card wasn't saved

Nothing was saved or charged. Check the details and try again. If your bank asks you to confirm the card, complete that step in the window that opens.

If a plan payment failed

Billing shows The plan payment failed at the top, with the amount outstanding.

• While Stripe is still retrying, update your card as above. The next attempt then uses it.
• Once Stripe has stopped retrying, select Pay the invoice to pay it now, or update the card.

Your card details are held by Stripe. Wipperoz only ever sees the brand, the last four digits and the expiry.

Download an invoice

1. In Settings, under Account, select Invoices & Receipts.
2. Find the invoice. Each one is labelled by type: Managed job ads, Managed job ad (single), Screenings or One-off.
3. Select PDF to open or download it.

An invoice appears for each monthly plan charge and each one-off purchase. Extra screenings are billed on a month-end invoice.

If Orbit says there is no PDF for an invoice yet, try again later. If it still won’t open, contact support for a copy.

For prices and how GST is added, see Orbit plans and pricing.