Reset your password

Updated October 8, 2026

Use this if you can’t remember your password. You’ll get a 6-digit code by email and choose a new password. The steps are the same in Virtual CV and Orbit, with slightly different labels.

Open Forgot password

On the sign-in page, select Forgot password? on Virtual CV (on a small screen it reads Forgot?), or Forgot your password? on Orbit.

Enter your email

Type the address you sign in with in Email (Virtual CV) or Work email (Orbit).

Send the reset code

Select Send reset code → on Virtual CV or Send reset code on Orbit.

Find the 6-digit code in your inbox and type it in. On Virtual CV the code boxes are at the top of the page. On Orbit, enter it in Verification code and check that Work email shows your address.

Choose a new password

Type your new password in New Password (Virtual CV), or in New password and Confirm new password (Orbit). It needs at least 8 characters.

Save the new password

Select Set new password → on Virtual CV or Update password on Orbit. You’re taken back to the sign-in page, where you sign in with the new password.

The code didn't arrive

Check your spam folder. Make sure you typed the address you signed up with. On Virtual CV, under Didn’t receive the code?, select Try again to request a new one. On Orbit, select Back to login and start again.

It says the code is invalid or has expired

Codes work once and only for a limited time. Request a new code and use the latest email.

I signed up with Google

If you created your Virtual CV account with Google, sign in with Continue with Google. Your Google password is managed by Google, not by Wipperoz.

Change your password while signed in

If you know your current password and want a new one:

Virtual CV: select Settings, then Security under You. In the Password card, fill in Current Password, New Password and Confirm New Password, then select Update Password.
Orbit: select Settings, then Security under You. Under Change your password, fill in Current password, New password and Confirm new password, then select Change password.

You stay signed in on the device you’re using. Other devices stay signed in until their sessions expire, so changing your password doesn’t sign them out straight away.