Close your Virtual CV account

This is for Virtual CV users who want to delete their account for good. Closing it deletes everything on the account and can’t be undone.

Open the account Overview

Select Settings in the sidebar, then Overview under Account.

Start closing the account

At the bottom of the page, under Close this account, select Close account….

Type DELETE

Read the list under What goes, then type DELETE in the box.

Confirm

Select Close account.

Wait for it to finish

Closing your account shows each part as it’s deleted. It takes a couple of minutes. You can leave the page: we email you when it’s finished, and you’re signed out.

The Close account button stays greyed out

Type DELETE exactly, in capital letters.

It says part of the deletion failed

Everything already marked done is gone, and our team is told automatically and finishes the rest. Keep the reference shown, and quote it if you contact support.

What’s deleted

Every CV and document, cover letter, video, interview record, community post, notification and setting, your profile, your billing profile and saved cards, and your login. It’s deleted for every user on the account.

What we keep

A few records stay after the account is closed, as our privacy policy explains: a record that the account was deleted, a one-way hash of your email address, credit and usage records, referral records, and invoices and payment records. See How long we keep your data.

If you sign up again later

You start with a new, empty account. Closing an account and signing up again doesn’t give you the sign-up credits a second time.