Account & billing
Signing in, payments and invoices, your data and closing your account.
Sign-in & security
- Change the email address you sign in withYour sign-in email can't be changed in Virtual CV or Orbit. Here's what to do if you need to use a different address.
- Contact Wipperoz supportEmail support@wipperoz.com from Help & support in Virtual CV or Orbit. What to include so we can help quickly, and what never to send.
- Turn on two-factor sign-in in Virtual CVAdd a code from an authenticator app to your Virtual CV sign-in, so a stolen password isn't enough. Also how to sign out and what happens to other devices.
- Turn on two-factor sign-in in OrbitProtect your Orbit login with an authenticator app code, save your recovery codes, and use one if you lose your phone.
- Sign in to Virtual CV or OrbitSign in with your email and password, or with Google on Virtual CV, and what to do when Wipperoz won't let you in.
- Reset your passwordForgot your password? Get a reset code by email and choose a new one, in Virtual CV or Orbit. Also how to change it while you're signed in.
Payments & invoices
- Download invoices and receiptsFind and download the invoice for every charge in Virtual CV or Orbit, from Settings, Invoices & Receipts.
- GST and currencyWhether you pay GST depends on where you are, not the currency. Virtual CV prices include GST; Orbit prices exclude it. AUD or USD is set at sign-up.
- Fix a failed payment or declined cardWhat happens when a top-up, auto top-up or Orbit plan payment fails, and how to add a new card so the next payment goes through.
- Refund policyCredits aren't refundable once bought, except where the law requires it. What that means for unused credits, closing your account and billing errors.
Your data & account
- Download a copy of your dataRequest one file with everything Wipperoz holds about you, from Settings, Privacy, in Virtual CV or Orbit. We email you when it's ready.
- Close your Virtual CV accountPermanently delete your Virtual CV account, your CVs, videos and applications from Settings. Unused credits are not refunded.
- Close your Orbit accountAn Orbit admin can permanently close the company's account, deleting its roles, candidates and plan and removing everyone on the team.
- Turn marketing emails on or offStop or start product news emails in Settings or from the unsubscribe link, and which emails always send.
- How long we keep your dataWhat happens to your data when you close your account or stop using it, and how long Wipperoz keeps each kind of record.
Still need help?
Email our support team. Tell us what you were trying to do and what happened, and we will get back to you.
Email supportsupport@wipperoz.com