Download invoices and receipts

This is for anyone who needs a copy of an invoice, for example for expenses or tax. Each charge has an invoice you can open as a PDF.

Open Settings

Select Settings in the sidebar.

Open Invoices & Receipts

Under Account, select Invoices & Receipts.

Open the invoice PDF

Find the charge in the list. On Virtual CV, select the download icon (Download PDF) at the end of its row. On Orbit, select PDF. The invoice opens from Stripe, our payment provider, in a new tab, where you can download or print it.

I don't see Invoices & Receipts in Orbit

In Orbit, the Account section of Settings is for account admins only. Ask an admin on your team to download the invoice for you.

The list says No invoices yet

On Virtual CV, invoices appear after your first credit top-up. On Orbit, one appears for each monthly plan charge and each one-off purchase. If you’ve paid and nothing shows, select Retry if you see it, or contact support.

Nothing opens, or it says there's no PDF yet

Your browser may have blocked the new tab, so allow pop-ups for the site and try again. If Wipperoz says Stripe has no PDF for the invoice yet, try again later. If it still won’t open, contact support for a copy.

What you’ll find in each app

• Virtual CV: one invoice for each credit top-up, including automatic top-ups. Some rows also have an icon to Open receipt. Older invoices load when you select Load More.
• Orbit: one invoice for each monthly plan charge and each one-off purchase, labelled by what it was for, such as Managed job ads, Screenings or Managed job ad (single).

Put the right name on your invoices

On Virtual CV, the name and email in Billing contact on the Billing page appear on your invoices. Change them there, then select Save at the top of the page. This applies to invoices issued after the change.

Before you close your account

You lose access to this list when you close your account, so download any invoices you need first. We keep invoices and payment records as Australian record-keeping law requires, so contact support if you need a copy later.