Close your Orbit account

This is for Orbit account admins who want to close their company’s account for good. It affects everyone on the team and can’t be undone. Only an admin can do it.

Open the account Overview

Select Settings in the sidebar, then Overview under Account.

Start closing the account

Under Close this account, select Close account….

Type CLOSE

Read the list under What goes, then type CLOSE in the box.

Confirm

Select Close the account.

Wait for it to finish

Orbit shows the deletion as it runs. When it says The account is closed. Signing you out…, you’re signed out.

I don't see the Account section

Only admins see it, and only an admin can close the account. Ask an admin on your team.

It says part of the account could not be deleted

Everything already done is gone, and our team is told and finishes the rest. Keep the reference shown. If you can still sign in the next day, contact support and quote it.

What’s deleted

• Every role and job ad, and the public page and logo
• Every application, candidate and screening
• Open interviews are cancelled, and their candidates are told why
• The plan, the saved card and the API keys
• Everyone on the team loses access and is emailed. Their Orbit login is deleted unless they belong to another Orbit account

Closing the account doesn’t entitle you to a refund, except where the law requires one.

What we keep

The account and its hiring records are deleted straight away. A record of the deletion, with the team’s email addresses, is kept for 90 days. Invoices and payment records are kept as Australian record-keeping law requires. See How long we keep your data.

Leaving a team without closing the account

If you’re not an admin and just want to stop using Orbit, ask an admin to remove you in Settings, Team.